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On these case studies pages we’ve summarised some of our latest assignments to illustrate the challenges we’ve helped clients with to date and their feedback. For more information on any of these examples, or to discuss how we might help you with the challenges you face, please get in touch through our Contact Us page.
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Castlerigg Consulting supports the development of an ambitious shared services programme saving £1.5m per annum across Hambleton and Richmondshire District Councils.
Hambleton and Richmondshire’s shared service journey began in April 2009, when a common vision was agreed to share the Chief Executive, Strategic Management Team and services across both councils, whilst retaining sovereignty. In November 2009 Castlerigg Consulting was commissioned to facilitate the shared service programme and provide objective challenge and support drawn from their previous experience of successful shared service delivery. The support model we employed avoided buying in ill focussed ‘off the shelf’ thinking. Instead Castlerigg was an integrated part of the team, sharing our knowledge and expertise to reduce risks, create pragmatic tools to fast track delivery and maximise the internal skills base.
This successful collaboration has gone from strength to strength, building and delivering a sustainable programme of sharing. Our shared philosophy and approach worked well – that was to build around making real changes in real time, with people acting now, not simply talking and producing plans. These are innovative, rural district councils, seizing the opportunities that shared services provide, whilst improving value for money for their communities.
Providing information once, sharing across organisations: improving the customer experience.
Castlerigg Consulting developed and undertook a scoping study for Eden District Council on behalf of the six district councils and county council in Cumbria. This study looked at the opportunities to improve, and join up, the change of address process for customers across these tiers of local government, improve access to services, customer service and reduce incidences of avoidable contact. In addition, it was hoped this change of circumstance information would provide opportunities for more proactive provision of services after a customer has moved house.
“I was really delighted with the depth and quality of the work and the insights the final report has provided us in terms of opportunities to improve services. I was also very pleased that the project was completed on time and within the original budget”
said Linda Methven, project sponsor manager.
The plan is to implement the recommendations in this report during 2009/10.
Ensuring information and technology provision is geared to the patient, organisation and business needs of this NHS Trust.
Taking a pragmatic approach, Castlerigg drafted an IM&T strategy which outlined a way of making best use of existing systems but providing new systems or capabilities where required. The strategy also needed to be complimentary to adopting the national NHS programme for IT in the long term. The IM&T strategy is rooted in clear patient and business requirements and looks at how technology can be enabler, not a driver, of delivering excellent clinical outcomes for patients.
“I engaged Castlerigg Consulting to work with a range of stakeholders within this NHS Trust to understand and articulate their requirements around information management and how these were being currently addressed. Their approach to this was open, engaging and unconstrained which was really refreshing and this enabled the development of a clear vision that could be mapped to service improvement”
said Mark Thomas, Director of Information Management & Technology.
This strategy runs from 2009-2012 and is currently being implemented by this NHS Trust.
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